Who we are
www.mycondom.com (our "Website") is operated by Infohealth Limited dba myCondom®. We are a company registered in England and Wales under company number 04004930 and our registered office is at Samanvaya Cultural Centre 1st Floor Office, Milton Road, Harrow, Middlesex, England, HA1 1ST. Our warehouse & head office is located at 28 Chipstead Valley Road, Coulsdon, Surrey. CR5 2RA.
“We’re on a mission to help people get well, stay well and live well”
We believe that as customers change their shopping habits then we too need to change our offering. Today, with the advancement of technology and the options to shop across multiple channels and various platforms, we have changed the way we do business. myCondom.com is part of our family of websites that cater to customers’ needs for a convenient shopping channel. Our websites are focused on needs ranging from prescription medicines supplies to supplies of Health & Beauty products
Frequently asked questions
- How long will my order take to arrive?
All orders received before 15:00 will be sent out the same day. All orders received after 15:00 will be sent out the following day.
Delivery times vary with the service chosen. Royal Mail cannot guarantee delivery times (except for Special Delivery), some local post offices may be slower than others.
If after 7 working days you still haven't received your order then please contact us and we will look into the matter. 7 working days needs to pass before we can claim it as lost in post with Royal Mail.
International delivery is available for addresses in Europe. The charge varies depending on the weight of the items being ordered. The time will also vary from 3 to 14 days depending on local services.
- How will my order arrive?
All orders will arrive in either a Jiffy bag or for larger orders a parcel. There will be no mention of myCondom® or the contents on your package.
We send most orders via Royal Mail, higher value orders will be sent requiring a signature upon delivery.
- What if my package is damaged?
If your package is badly damaged please contact us immediately to organise an exchange. Do not use any products that have arrived in badly damaged packaging.
- What will show up on my credit card statement?
If you pay by credit/debit card then INFOHEALTH COULSDON will appear next to your payment on your bank statement.
- Is there any limit in the size of order I can place?
No. You can order anything from a single condom to thousands, in any combination.
For large orders, if a certain product is not available in the quantity you require, please email us at firstname.lastname@example.org and we will either be able to make a special order for you or let you know how long before we can re-stock that product.
- Why are you so cheap?
As we purchase our stock in such bulk we are able to negotiate very low prices and can pass the savings on to you, our customers.