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An Amazon customer got more than he bargained for when he made a complaint to the internet retailer. After submitting a complaint to Amazon, Irish IT contractor, Pedro logged into his account to find that someone had added a large black dildo to his basket.

Pedro had ordered a book but was disappointed when the earlier edition was delivered. After waiting on Amazon to see if they actually had the newest edition in stock - which they didn't - he made a complaint via a customer satisfaction survey.

Following this, Pedro logged into his account and found that someone had added the 'Hulk 10.25-inch Huge Dong Black' dildo to his shopping basket. He told tech site Ars Technica that he would have found it funny if a friend had done it to him, but no one he knew had done it.

"The problem is, I was at the office, in an open space, with people behind me. A guy and two girls were sitting by me when I opened up Amazon and they saw the contents of my shopping basket," he continued.

After the discovery, Pedro took a screenshot of his basket's contents and contacted customer service. He thought it was likely that an Amazon employee had played a prank on him following his initial complaint. A senior member of staff apologised profusely to Pedro and credited his account with €100 (£75).

Amazon told Pedro that customer service workers are able to add products to people's baskets in order to aid customers that are having problems with the site. He said it is possible that the initial poor review was directed back to the employee who dealt with it as part of a performance-improving weekly report.

While Pedro is happy with the results, he did have a note on the sex toy that relates back to his initial complaint. He told the news provider: "The entry for 'The Hulk' is completely misleading. I would expect something called "The Hulk" to be green," he says. "Its picture is pink and the description says it is black. My whole issue with Amazon.de started because of incorrect description of items - and this entry does not help their case."