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A mother was shocked last month (July) when a pair of children's shoes she ordered from Amazon arrived with a seemingly used sex toy in the box.

Sophie Graham opened the package containing the shoes she bought from the online retailer to find a five-inch purple dildo vibrating in the bottom of the box.

The vibrator was nestled in the bottom of the box and was actually turned on when she opened the parcel. According to Ms Graham, the sex toy appeared to have been used, or at least heavily-handled, and so she refused to touch it or the shoes.

Ms Graham had ordered the special pair of sandals as a gift for her youngest son, four-year-old Alex, along with a game for her seven-year-old son James on July 6th.

The packages arrived three days later and Ms Graham and her husband were concerned about the faint buzzing sound coming from one of the boxes.

"The parcel was vibrating so the postman made a comment about it maybe being a toothbrush," said Ms Graham.

"I opened with him stood next to me, and was absolutely horrified to find this purple vibrator, loose and buzzing about in the shoebox.

"I don't know what happened, but it's not on."

When Ms Graham contacted Amazon about her discovery and to express how upset it had made her, she was offered a full refund and a £10 voucher to be used through the retail giant's site.

However, she feels that the retailer has not grasped how serious the situation is, especially as the toy was out of its packaging and appeared to have been used.

While a gesture of goodwill was forthcoming, Amazon didn't tell Ms Graham that the incidence would be investigated.

At first Ms Graham's husband found the situation funny, but once it became clear that the vibrator was not in new condition, he soon found it more disgusting.

"At first he thought it was funny, but then realised how disgusting it is.

"We're sending the sandals back - obviously I wouldn't put anything like that on my child's feet.

"There was a pubic hair in there - I'm sure of it. I don't know if it was used or not, but I suspect it was," said Ms Graham.

Amazon released an apology to the Grahams and stated that the company did not need to have the items returned in order to issue a refund. The company also invited Ms Graham to dispose of the items if she wanted.

The company has also since said that the incident is being investigated, despite no mention of an investigation being included in the email to the customer.