Terms and Conditions

About Us

myCondom® offers the lowest prices on the biggest brand condoms. We offer FREE delivery on all orders over £5 and if you place your order before 15:00 (Mon-Fri), it will be dispatched the very same day via Royal Mail. All orders are discreetly packaged to save any embarrassment.

Keep your partner guessing with our pick ‘n’ mix condoms; buy any quantity of any condom on our website, however, the more you buy, the bigger discount you will get!

Our prices are far lower than you'd expect to pay on the high street, for example we're selling 144 Adore Ribbed Condoms for as low as £19.99 inc.VAT and delivered to your door!

We also supply businesses across Europe and the rest of the world, for our wholesale prices emails us at Wholesale@myCondom.com

Prices

Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Refunds

Before contacting us please take note of the time scales required to process a refund:
We require 5 working days from receipt of a return for us to process a refund. Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control. Your refund will be credited to the same card with which you made your original purchase.

In the rare event you have a faulty item, please return to us at the below address for an exchange or refund. Please note, we cannot refund any postage costs incurred by your return.

Returns and Cancellations

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within fourteen working days of the day of receipt of the order.

If you wish to cancel your order under the Consumer Contracts Regulations (2013) we ask you to please notify us via enquiries@myCondom.com quoting your name and order number. We have a returns form with pre-paid postage available. It will be sent to you in PDF format and you must cut out and attach the address and postage part to the parcel you are returning. Remember to obtain a free proof of posting when returning any item. If you choose to return an item without using our pre-paid form, we cannot be held responsible for any costs.

If you are cancelling your order within this cooling-off period we will refund the full cost of the item(s) once returned. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling. Delivery charges are non-refundable if you are returning part of an order. Please note, we cannot refund any postage costs incurred by your return.

If you notify us of your cancellation after the 14-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods. Goods must be returned to us within 28 days of purchase.

Return Address

Please contact us to receive a returns form which includes pre-paid postage. If you choose not to use our form, we can not be responsible for any postage costs.

MYC Returns, Unit 11, Swan Lane, Exning, Newmarket, CB8 7FN, United Kingdom

If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.

Copyright

Any material found within the pages of myCondom®, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.

Using a Communal Computer

If using a communal computer make sure you either use your browsers “Incognito” or “Private Browsing” mode or delete your browser cache, cookies and history after placing an order.

Payment

We accept MasterCard / Visa / Visa Debit / Visa Electron and PayPal

We only accept the UK Pound Sterling (GBP).

We use the SagePay payment gateway and utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details.

Once you have submitted your order, SagePay will immediately contact your bank/card issuer for authorisation to take payment from your account. You will then receive an email within a few minutes confirming your order.

Cookies

As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. myCondom® has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with myCondom®. The information these cookies collect is anonymous and not personally identifiable. It does not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your on-line shopping experience. If you disable either cookies or JavaScript you will not be able to use this site.

myCondom® is owned by:

Green and Clark Trading Ltd

Unit 11, Swan Lane, Exning, Newmarket, CB8 7FN, United Kingdom

Registered in England and Wales no 06756993

VAT registration number 946751587

Privacy Policy

Gathering and Use of Information

myCondom® will never wilfully disclose any personally identifiable information about our on-line audience to any third party. We do not collect personally identifiable information from our visitors other than what is supplied to us on a voluntary basis.

Visitors to the myCondom® Web Site may voluntarily supply certain personally identifiable information in connection with (i) contest or sweepstakes registration, (ii) subscription registration for sites or services which require subscription (such as email newsletters), and (iii) e-commerce transactions. In addition, personally identifiable information is voluntarily provided in connection with certain content submissions, community postings (i.e., forums or bulletin boards), comments and suggestions, or voting.

myCondom® may use such information only for conducting the activities stated above, for internal marketing and promotional purposes.

Acceptance of Privacy Policy Terms and Use

By using this site, you signify your agreement to the terms and conditions of this myCondom® Web Site Privacy Policy. If you do not agree to these terms and conditions, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of the myCondom® Web Site following the posting of any changes to these terms shall mean that you have accepted those changes. If you have any questions or concerns, please email us at enquiries@myCondom.com

Postage and Packaging

Free UK Delivery for orders above £5

For your order to qualify for free economy delivery, the value of the goods in the basket at the time of checkout must be equal to or greater than £5. The standard UK delivery charge is £3.00 for all orders under £5.

For your order to qualify for free 1st Class delivery, the value of the goods in the basket at the time of checkout must be equal or greater than £30.

If your order is less than £30 you can upgrade the delivery to 1st Class for an extra charge.

Special Delivery - Next Working Day

Next Working Day Delivery is available for all UK orders at an extra charge.

Orders to be delivered next working day must be received by 15:00. Orders received after 15:00 will be sent out the following day.

Special Delivery does not include delivery on Saturdays or Sundays. Any orders place between 15.01 on a Thursday and 15.00 on a Friday will delivered on the following Monday if Special Delivery is selected. Any order with Special Delivery received after 15.00 on a Friday will be sent out the follwing Monday and delivered on Tuesday. 

How long will my order take to arrive?

All orders received before 15:00 will be sent out the same day. All orders received after 15:00 will be sent out the following day.

Delivery times vary with the service chosen. Royal Mail cannot guarantee delivery times (except for Special Delivery), some local post offices may be slower than others.

If after 7 working days you still haven't received your order then please contact us and we will look into the matter. 7 working days needs to pass before we can claim it as lost in post with Royal Mail.

International delivery is available for addresses in Europe. The charge varies depending on the weight of the items being ordered. The time will also vary from 3 to 14 days depending on local services.

How will my order arrive?

All orders will arrive in either a Jiffy bag or for larger orders a parcel. There will be no mention of myCondom® or the contents on your package.

Example Packaging

We send most orders via Royal Mail, higher value orders will be sent requiring a signature upon delivery.

What if my package is damaged?

If your package is badly damaged please contact us immediately to organise an exchange. Do not use any products that have arrived in badly damaged packaging.

What will show up on my credit card statement?

If you pay by credit/debit card then MYC ALBURY will appear next to your payment on your bank statement.

Is there any limit in the size of order I can place?

No. You can order anything from a single condom to thousands, in any combination.

For large orders, if a certain product is not available in the quantity you require, please email us at enquiries@mycondom.com and we will either be able to make a special order for you or let you know how long before we can re-stock that product.

Why are you so cheap?

As we purchase our stock in such bulk we are able to negotiate very low prices and can pass the savings on to you, our customers.